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Enlighten UE4 3.10 Documentation
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  • Welcome to Enlighten
  • How Enlighten works
  • Install and build
  • Beginner tutorials
  • From static to dynamic lighting
  • How actors interact with Enlighten
  • Lightmap lighting
  • Probe lighting
  • Local reflections
  • Change the lighting resolution
  • World properties
  • Level properties
  • Precompute your level
  • Enlighten light properties
  • Light reflected from the sky
  • Material properties
  • Light volumetric fog
  • Turn off Enlighten updates in game
  • Mesh destruction
  • LOD for lighting
  • Real-world sun/sky intensity
  • Collaborate on a level
  • Reserved texture samplers
  • Visualizations and statistics
  • Debug with Enlighten tools
  • Convert to vanilla UE4
  • Troubleshooting and support
    • Common problems and solutions
  • Third-party licences
  • Release notes
    Calendars
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Troubleshooting and support

    This is the documentation for Enlighten.

    Troubleshooting and support

    May 18, 2020

    If you have a support agreement with Silicon Studio, you can contact the Enlighten support team for assistance.

    Report a bug

    When you report a bug to the support team, please try to provide as much information as you can, including:

    • the version numbers of Enlighten and UE4 the bug affects (eg Enlighten 3.09 and UE4.17.2)
    • clear step-by-step instructions to reproduce the bug (screenshots and videos are helpful)
    • a (cut-down) copy of and data and code to reproduce the bug, if necessary
    • if the bug involves a crash or error message: a copy of the call stack, the full error message and any related log output
    • if the bug involves incorrect or broken lighting: a screenshot of the incorrect result and a description of the expected result
    , multiple selections available,
    {"serverDuration": 10, "requestCorrelationId": "0832daecd26b4d0da9c517838a583672"}